Cosmic Jester
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Constant app crashes and errors. Had to reinstall a few times. Honestly, I should ask for a years worth of free service for the last time this happened; my service suddenly turned off and I was thinking that I could just pay my bill. Well, apparently not, since I can't even login on the app with the number I just used last night. Edit: While I recognize that most people have support issues, my problem comes in at that the whole system seems to be buggier than an ant farm, which needs fixing.
73 people found this review helpful
Straight Talk
March 31, 2024
Hi, Cosmic Jester. Our sincere apologies that you have encountered with our app. Let us help you out. To further assist you, please copy this link https://www.straighttalk.com/support/contact and paste it on a new window for chat support. We're available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the keyword HELP to 611611. ^Mark
Lovina Eicher
I've been with StraightTalk for at least 10+ years, but since they were bought out by Verizon, it's become worse, not better. The service is good,but I can no longer use my points for a free plan. It says the plans outlined by a heavy green border are eligible, and the only plans outlined are for add-on data. I also had to uninstall and re download the app and now my fingerprint login does not work. I'm on the verge of going with a different provider and not recommending StraightTalk anymore.
517 people found this review helpful
Straight Talk
November 23, 2023
Hi Lovina Eiche. We're sorry if you're having these issues. To further assist you, please chat with us at https://www.straighttalk.com/support/contact. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. ^Ramel
Terry
Indescribably bad. It appears to be purposefully thick. It took an hour to do a five-minute task. The app often "forgot" that I was logged in, & I'd go through the two-step authentication again, then I'd have to restart the task I had been pursuing. It was like navigating a chaotic nightmare, where nothing was what it looked like. I learned which links to avoid by trial & error, to avoid logout. Why wouldn't your data usage be on the dashboard? Because irrelevant popup ads take up all the space?
163 people found this review helpful
Straight Talk
November 28, 2023
Hi Terry. We're sorry for the issues you may have with the App. To further assist you, please contact with us at https://www.straighttalk.com/support/contact so we can provide you with a resolution. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text HELP to 611611.Thank you. ^Ramel