Marcy Norris
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If you want to get ripped off, go ahead and get tracfone and this app. I have 2 Trac phones. I bought the $40.00 plan for both phones. Unlimited talk and text and 8 Gs of data. At first I didn't get any data at all on either phone. I contacted customer service. Finally after writing a bad review, they fixed one phone and I got my data, then on other one too. I have 3 phones now but was told they don't give discounts for multiple phones.
158 people found this review helpful
TracFone Wireless, Inc.
March 10, 2024
Hi, Marcy Norris. We apologize for this experience. We'd be happy to take a look into this for you. Please copy this link https://www.tracfone.com/support/contact-us and paste it on a new window to chat with us. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text HELP to 611611. ^Mark
Red Colbert
I have had nothing but problems with this phone, as soon as I removed it from the box and set it up, it moves extremely slow, it's hard to navigate, there's no back button apps are never in the same place, now I can't call out to any number other the *611, customer support. Customer support is polite helpful and fast, I will get this phone repaired or replaced and see how it does
850 people found this review helpful
TracFone Wireless, Inc.
October 13, 2023
Hi Clyde “Red” Colbert. We're sorry that you are having a problem with our app. We're here to help you make it right. Please copy this link http://bit.ly/2qdrKHH and paste it on a new window to chat with us. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text the word HELP to 611611. Thank you. ^Arianne
Edward StOnge
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Having the same log in failure issues as several other folks. Have tried uninstall/reinstall several times. Also, tried log in using phone#, e-mail, Sim id, etc. Nothing works. I've been using this app for several years and it's always worked great. Please help. Update: Thank you Frank, I don't know what you did but, the app is back up and running.
3,309 people found this review helpful
TracFone Wireless, Inc.
June 16, 2022
Hi Edward StOnge. We regret for the inconvenience caused. Try to uninstall the app and install it again. If this does not work, please chat using this link http://bit.ly/2CuBvXO. We are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you. ^Frank