TracFone My Account

3.5
51.3K reviews
5M+
Downloads
Content rating
Everyone
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About this app

Manage your Tracfone Wireless service anywhere, at any time. Download the Tracfone My Account app today and never worry about how to refill again.

This app also measures the network quality during calls in your service area based on your location. This allows Tracfone to continually work towards improving your call reception and network quality.

Additional Features:
• Purchase Airtime
• Add Airtime with a PIN Card
• View Service End Date
• Enroll in Auto-Refill
• Use a Widget to track your Balance
• Chat with Customer Support
• Create an Account and log in
• Edit your Profile
• View Transaction history
• Manage credit cards, PayPal and Venmo
• Find nearby Retailer locations based on your current location or zip code
• Enroll in Rewards, and get rewarded for every transaction.

Not a Tracfone customer?
Join today! Visit www.tracfone.com to learn more.

Tracfone from TracFone Wireless, a Verizon Company
Updated on
Mar 12, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Location, App activity, and App info and performance
This app may collect these data types
Location, Personal info and 3 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

3.5
50.4K reviews
Marcy Norris
March 10, 2024
If you want to get ripped off, go ahead and get tracfone and this app. I have 2 Trac phones. I bought the $40.00 plan for both phones. Unlimited talk and text and 8 Gs of data. At first I didn't get any data at all on either phone. I contacted customer service. Finally after writing a bad review, they fixed one phone and I got my data, then on other one too. I have 3 phones now but was told they don't give discounts for multiple phones.
158 people found this review helpful
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TracFone Wireless, Inc.
March 10, 2024
Hi, Marcy Norris. We apologize for this experience. We'd be happy to take a look into this for you. Please copy this link https://www.tracfone.com/support/contact-us and paste it on a new window to chat with us. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text HELP to 611611. ^Mark
Red Colbert
October 13, 2023
I have had nothing but problems with this phone, as soon as I removed it from the box and set it up, it moves extremely slow, it's hard to navigate, there's no back button apps are never in the same place, now I can't call out to any number other the *611, customer support. Customer support is polite helpful and fast, I will get this phone repaired or replaced and see how it does
850 people found this review helpful
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TracFone Wireless, Inc.
October 13, 2023
Hi Clyde “Red” Colbert. We're sorry that you are having a problem with our app. We're here to help you make it right. Please copy this link http://bit.ly/2qdrKHH and paste it on a new window to chat with us. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text the word HELP to 611611. Thank you. ^Arianne
Edward StOnge
June 16, 2022
Having the same log in failure issues as several other folks. Have tried uninstall/reinstall several times. Also, tried log in using phone#, e-mail, Sim id, etc. Nothing works. I've been using this app for several years and it's always worked great. Please help. Update: Thank you Frank, I don't know what you did but, the app is back up and running.
3,309 people found this review helpful
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TracFone Wireless, Inc.
June 16, 2022
Hi Edward StOnge. We regret for the inconvenience caused. Try to uninstall the app and install it again. If this does not work, please chat using this link http://bit.ly/2CuBvXO. We are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you. ^Frank

What's new

Improvements to app stability and updates.